Questions, answered.

Orders to Karachi, Lahore, Islamabad, and other major cities are delivered within 2–4 business days. Remote areas may take 5–7 business days. Orders are dispatched within 24 hours on business days via TCS, Leopards, or PostEx.

Currently Stylo ships only within Pakistan. We’re working on international shipping and will announce it on our Instagram and website once available.

You’ll receive your tracking number by SMS and WhatsApp once your order is dispatched. You can track it directly on the courier’s website (TCS, Leopards, or PostEx) or by logging into your Stylo account.

Message us on WhatsApp within 2 hours of placing your order and we’ll update or cancel it before dispatch. Once an order has been booked with the courier, it can no longer be changed.

You can return or exchange an unused item within 7 days of delivery, with original packaging, tags, and dust bag intact. Refunds for COD orders are issued via bank transfer or Easypaisa/JazzCash within 5–7 business days of receiving the return.

Message our WhatsApp support with your order number and reason for return. We’ll arrange a reverse pickup through our courier partner in most major cities, or share a drop-off address if pickup isn’t available in yours.

Yes, COD is available across Pakistan on orders up to PKR 25,000. A small COD handling fee may apply in select remote areas, shown at checkout before you confirm your order.

We accept Cash on Delivery, JazzCash, Easypaisa, direct bank transfer, and major debit or credit cards through our secure payment gateway.

Our core collection uses genuine leather sourced locally and tested for quality, alongside premium PU leather options for select styles, always noted in the product description.

Yes, each bag is hand-cut and hand-stitched by skilled artisans in small batches rather than mass-produced, which is why some styles sell out and aren’t always restocked.

Wipe leather with a soft, dry cloth after use and keep it away from direct sunlight, heat, and humidity. When not in use, store your bag in its dust bag, stuffed lightly with tissue to hold its shape.

Every bag includes a 6-month warranty against manufacturing defects in stitching and hardware. The warranty doesn’t cover general wear and tear or accidental damage.

Each product page lists exact dimensions in inches alongside a “fits” guide, for example whether a laptop, files, or makeup pouch fits inside. Message us on WhatsApp if you’d like help comparing two sizes.

The fastest way to reach us is WhatsApp, available daily from 10am to 8pm. You can also email our support team, and we typically reply within one business day.