Refund and Return Policy

Last updated: September 20, 2026

At Stylo Handbags, we want you to love your new bag. We take care in choosing and packing every handbag and tote, but we also know that sometimes a color looks different in real life, or a size just isn’t right. If that happens, we’re here to help. This page explains how returns, exchanges, and refunds work, in plain language.

The Short Version

  • You have [7] days after delivery to request a return or exchange.
  • Items must be unused, in their original condition, and in original packaging.
  • If your bag arrives damaged, defective, or incorrect, we’ll make it right at no cost to you.
  • Approved refunds go back to your original payment method within [5-10] business days.

Return Eligibility

To be eligible for a return or exchange, your item must:

  • Be requested within [7] days of the delivery date.
  • Be unused, unworn, and in the same condition you received it.
  • Include all original packaging, dust bags, tags, and accessories.
  • Come with your order number or proof of purchase.

Items We Can’t Accept for Return

  • Bags that have been used, carried outdoors, damaged by the customer, or altered in any way.
  • Items with removed tags, stains, scratches, perfume, or odors.
  • Custom, personalized, or made-to-order items (unless they arrive damaged or incorrect).
  • Gift cards.
  • Sale or clearance items marked “final sale” [remove this line if all items are returnable].

How to Start a Return or Exchange

  1. Contact us. Email us at skilldigital600@gmail.com with your order number, the item you’d like to return, and the reason. Photos are helpful if your item is damaged or incorrect.
  2. Get approval. We’ll review your request and reply within [1-2] business days with return instructions and our return address.
  3. Pack it up. Place your item in its original packaging, and pack it securely so it isn’t damaged in transit.
  4. Ship it back. Send your parcel using a trackable shipping service, and keep your tracking number until your refund is complete.

Please don’t send items back without contacting us first. Returns sent without approval may be delayed or refused.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or isn’t what you ordered, we’re truly sorry. Please contact us within [48 hours / 3 days] of delivery with your order number and clear photos of the item and the packaging. We’ll arrange a replacement or a full refund, and we’ll cover the return shipping.

Refunds

Once we receive and inspect your returned item, we’ll email you to let you know whether your refund is approved.

  • Approved refunds are issued to your original payment method.
  • Please allow [5-10] business days for the refund to appear. Timing can vary depending on your bank or card provider.
  • Original shipping charges are non-refundable, unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

Want a different color or style? We’re happy to exchange your item, subject to availability. Contact us within [7] days of delivery and we’ll take care of the rest. If the exchange item costs more or less, we’ll let you know how to settle the difference.

Return Shipping Costs

  • Change of mind or wrong size/color: the customer covers the return shipping cost.
  • Damaged, defective, or incorrect items: Stylo Handbags covers the return shipping cost.

We recommend a trackable shipping service, since we can’t be responsible for returns that get lost in transit.

Order Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and issue a full refund. Once an order has shipped, our standard return process applies.

Late or Missing Refunds

If you haven’t received your refund after the timeframe above, here’s what to try:

  1. Check your bank account or card statement again.
  2. Contact your bank or card provider, as processing can take a few extra days.
  3. Still nothing? Email us at skilldigital600@gmail.com and we’ll look into it right away.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new “Last updated” date. The policy in effect at the time you placed your order applies to that order.

Need Help? Get in Touch

Questions about a return, exchange, or refund? We’re happy to help.

Stylo Handbags
Email: skilldigital600@gmail.com
Website: https://stylo.roznamatech.com